He was knowledgeable and explained everything, answered every question I had, and was helpful not only in the problem we scheduled to address but saved us from a major issue down the road we didnt know we had. Every once in a while, those buttons randomly trip. Tyler and Kyle came out today to fix my AC and they were punctual, respectful, and friendly! Got good equipment at great price and absolutely excellent installation. In other words, he didn't cut corners. Surprisingly fast service. We had to have emergency service today, Saturday. --David and Candy Megahan. I regret not using their services sooner! Master Tech's office and work crews are awesome. The TPR valve will open if the water temperature or pressure gets too high. Happy to have me sit with him while he worked so I could ask random plumbing questions that have always intrigued me. If that doesn't help, you might need to replace the tank. Everything he needed, he had with him and the new valves were installed quickly and he was gone. Later on that night, a major problem suddenly occurred with a different part of the plumbing system: a pipe burst and water flooded the bathroom, sending a stream of water into one of the bedrooms and soaking most of the carpeting. A loss of water pressure can also be caused by an adjacent water line, loose heating-element bolts, connections and fittings, bad gaskets or a compromised water tank. Leaks from water heater tanks can be due to loose heating elements or tank corrosion. I really appreciate having such a wonderful company who I know will treat me right! Devon and Andrew came out and gave me a quote on installing a water softener system. I have never had problems with them. He installed an overhead tank toilet, which is a tricky and time-consuming job. Great team! I know I can rely on Chad and MasterTech Plumbing. I had to change my appointment at the last minute and they were able to accommodate my new availability without any hesitation. When your water heater stops working, it can be a major inconvenience. Sewer Line Scoping and Trenchless Rehabilitation. Do not. I am satisfied with the company and Chad. John showed up and got to work immediately. If the demand is too great for the heater capacity, try to limit the length of showers, install low-flow shower heads, and spread out dishwashing and laundry to different times of the day instead of doing them simultaneously. Second, quick assessment of the problem (faulty sump pump). If your unit is not undersized or it suddenly produces less hot water than it used to, one or both of its heating elements might have failed and will need replacement. Since I recently bought a house that's a little older everything is starting to go out at once. The Mastertech plumber checked both flushing mechanisms, certified that the first one that we installed was working correctly, and made some recommendations for the second one. Similarly, if your water comes out smelling like rotten eggs, there could be bacteria in the hot water heater tank. Prices were very competitive. Nearly $700 later we have a functional kitchen sink/faucet. He also removed the garbage disposal. The flush mechanisms of two of my toilets needed to be repaired/replaced. Seems exorbitant.MasterTech responded to my review and concerns in a very thorough and professional manner, so I added a star to my review. We have a real problem and they responded immediately with options and costs. And how best to move forward. If your water heater now has power, youre all set. Installers put up with a lot of questions, were very professional, and did excellent work quickly. One suddenly cold shower is (sort of) funny. One of the most common problems with electric water heaters is a failed heating element, which results in little to no heat production. Explained everything they did and why. Certainly would recommend Master Tech to folks needing their service. He was friendly and knowledgeable! Punctual, efficient, and up front and honest about prices and what products that we needed. Will forever and always us Master tech. The thermocouple or thermopile can sometimes fail and cause the pilot to go out. Technicians were professional, highly knowledgeable. A constant supply of lukewarm water during a shower is indicative of a defective upper heating element. On every tank is a rating plate with the model and serial number. I am so relieved to have this work done! We will definitely use them again (if ever needed) and would certainly recommend. He called and walked us through how to shut everything off until he could get there. Dillan was excellent. Awesome service. Kyle was able to respond to fix my thermostat issue I had within less than an hour. Devon W. was a pleasure to work with. The one in which youre groping blindly for a towel in an attempt to stop your teeth from chattering? Extremely fair pricing as well! (6 months later) There was a problem with something they installed (not their fault). Another possibility is that the water pressure from a municipal water supply has risen above the TPR valve setting. It is important to note that the TPR should never be capped off, as this will cause the pressure to rise to dangerous levels. Very professional and looked to take care of the customer. Highly recommend this business and Devin! Quick and efficient service. The two techs that came were thorough, answered all my questions and were extremely friendly and helpful. I wish it had been a bit more timely because we were without a kitchen sink the entire time, but I understand they are busy so its okay. The reset button, called a high-limit switch, is designed to prevent water from exceeding 180 degrees Fahrenheit. I needed my water heater and bathtub faucet looked at. Whoever is responsible for their human resources does a terrific job of selecting and/or training them. Troubleshooting Your Furnace Until a Columbia HVAC Company Can Get to You, 5150 Interstate 70 Dr SW, Columbia MO 65203, How to Lower Energy Costs of Your HVAC System. Devon and Nate were extremely professional helping me deal with a leaking water heater. Awesome work Mastertech. After a plumbing backup turned my house into a revolving door for strangers - who weren't a bit concerned about me, my stuff, my time, etc - MasterTech was a breath of fresh air. If you're experiencing this problem, one or both of your water heater's thermostats might be set too high. Electronic-ignition systems do not use a thermopile or thermocouple to produce a flame, but a sensor to measure voltage. Jon, the tech who came out, was very professional and friendly. Somewhere on your electric water heater, youll find a reset button. The people from MasterTech that came to my house were nice, professional, and so incredibly quick. If your water heater is not working, you don't necessarily have to call in the pros or spring for a water heater replacement right away. Before checking any electrical parts of a water heater, shut off the power to the heater's circuit by turning off the appropriate breaker in your home's service panel (breaker box). Great price for a GREAT service. This is the second time that I have had to use a plumber and I will use Master Tech again since I have an old house with old plumbing. Their employee Nate was fantastic. Electric water heaters are high-voltage (240-volt) appliances that are dangerous to work with when the power is on. If the water-heater inlet is connected directly to the main water supply line without a safety valve, then any increase in the volume of water will typically just flow back to the water main when the water is heated, sometimes causing a leak. We have had similar experiences with other techs sent to us. They changed the schedule to get us in immediately and fixed the problem in less than an hour. Knowledgeable of needs and recommendations fit my circumstances. Take a picture or write down the information, and call the manufacturer if there are signs of your water heater going bad, such as a limited hot water supply in your home. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Turn off the power to the water heater in the service panel. Instead, you sigh deeply, toss back the covers, and scurry to the bathroom. He found the problem quickly and did a great job of explaining to me exactly what was going on. No biggie, I like my hot showers. When the time came to do the replacement, he was again right on time. He was on time for the appointment, very professional and addressed all our questions. A text was sent to my phone with pictures of the three employees who would be installing the system before they arrived. Had a great experience with MasterTech recently. They come when you need them! Very friendly and knowledgeable! The service was 10/10 and he really took the time to explain to me what was happening. Tyler was amazing. He was able to talk over different options for the installation of gas lines in my laundry room and kitchen. A MasterTech technician was there within an hour. Their fix is working out perfectly and I would be more then happy to have them out again (hopefully not since no one hopes for plumbing issues ) if I have any other issues. If the valve still leaks after being flushed, then it will most likely need repaired or replaced. The technician (Tyson) came out promptly and was very professional. The part of the unit that prevents water from getting too hotthe high-limit switchis no longer working. Thermostats are typically less prone to failure than heating elements. Everything agreed upon and signed for electronically was immediately sent to my email for my records and review. I really appreciate Chads skillful knowledge. Well done gents! These numbers detail the year the tank was made and will determine whether the tank has a prorated warranty that might offer a new tank or parts, either free of charge or at a discount. Had annual furnace checkup and it was first as recently moved to this home. Adjust the other thermostat to the same setting. He fixed my problem quickly and was so friendly. We're joining the subscription because the value is very worth the cost. Bob Formisano is a licensed architect and builder with nearly 40 years of experience building new homes and restoring older homes. Tyson was incredibly kind and helpful. You turn on the shower, wait for the glorious steam to bubble over the curtain, and hop in. If the button trips again immediately after you push it, somethings not working correctly, and you should call in a pro. Remove the insulation and the plastic safety guard, being careful not to touch any wires or electrical terminals. If the heater's breaker did not trip (if it is still on), try to reset the high-temperature limit on the heater: If your water heater is producing hot water but not enough of it, your unit could be too small to meet the household's hot water demand. The Plumbing crew did an amazing job!On time, done correctly and UNDER BUDGET. He used my outdoor clean out tube to snake and clear clogged drain. Called on a Friday and was told wouldnt be available until Monday, but then called me right back. Lucky I had the coupon; for I was charged after hours rates, though he arrived at 1530 pm? And then, two milliseconds after you soap up, your nice hot shower practically turns to sleet. Remove the access panel, insulation, and plastic safety guard from each heating element onthe water heater. Your Household Water Quality: Odors in Your Water. We had a technician come out to fix a major leak under our kitchen sink. I have called Mastertech twice in the past couple of weeks for my water heater and my air conditioner and both times they came out and fixed the issue quickly. I was blown away by how quick they were.Edit: and again, they got to my house quick, figured everything out, and got it back together before reconstruction was supposed to start. You could find cheaper but the quality will not be as good as MasterTech. Came within an hour of the call. Its usually red and often located near the thermostat. A special thanks to Josh for getting a very difficult job done extremely well. We got a bid to replace an outdoor spigot and fix a leaky tub faucet. Make sure the demand does not exceed thecapacity of thewater heater. This is caused by several issues. However, if the upper thermostat goes out there will be no hot water at all. If you're considering DIY electric water heater repair, here are seven common problems and potential fixes. If you have an electric water heater, its possible that the units reset button tripped. Snow was blocking my external exhaust on the home, so it couldn't create combustion to turn on the furnace. They explained my options and helped me come up with a plan to address the issues. I left a voicemail for MT at 7:30 and received a call at 8:08 AM and a technician was at my home at 9:40 AM. Are there noises coming from your water heater? MasterTech has always taken care of all our needs in a prompt and professional manner. We were able to replace one of the flushes, but we weren't able to repair the second one. I had a clogged drain that needed professional assistance. Thanks Mastertech! Tyson was very helpful and gave us advice for the future on how to save a little money with a project. We are so please with the fix, financing and friendliness Master tech and our technician Chris Gilpin provided us. MasterTech Plumbing tech Chad was very professional and friendly. Gas water heaters have a gas burnerthat heats the water from below the tank. The tech not only quickly replaced the pump, but he made an alteration that will make it easier whenever a replacement has to be made. Master Tech replaced my ac/heating unit a couple of years ago and we have been very pleased with the follow-up checkup services we receive. While you have the access panel off, see if theres a second thermostat and second reset button. Very personable. He helped us shim our toilet as well because it was rocking a little.Honestly because of that extra effort he put in I am going to change it to a 5 star. I am HUGELY grateful. Thank you. This morning, Max replaced the parts on the second one and confirmed that both toilets are functioning as they should. I have a monthly service plan with this company too - that I started in October - and it's been great. You might need to replace the anode rodin the tank, which typically requires the services of a professional plumber. Devin was very friendly and efficient. He also has provided advice on how to address issues related to the water damage caused by the busted pipe. We have a plan with them so they check everything on a routine schedule so we can catch problems early. What is the difference between an electric and a gas water heater? For example, a 40-gallon water heater is properly sized for a demand of 30 gallons. Professional and reasonable price in my opinion. First, it can control the upper element in the top of the tank. Otherwise, replace the access panel, then flip the relevant circuit breaker back to ON. Ryan was professional, hard working, thought the process out. We would like to commend the folks at MasterTech for their excellent service to our family last week. The estimate was easy to read and made sense. Does it sound like a low rumbling or popping noise? Jon and Josh were so helpful, took care of my issue in what seemed like no time, and left me with the peace of mind that the issue was resolved. He is the one who usually comes to our house. They try to get you the best price. I called them on Monday. If the pilot light goes out, the gas valve closes to prevent gas from reaching the burners, preventing a dangerous buildup of gas. Emily has been a proofreader and editor at a variety of online media outlets over the past decade. A serviceman was here in less than an hour. Thanks so much Chad for your friendly professionalism, and effective work. They usually have the needed parts on their truck so they can do the task in a timely manner. Their prices are also the cheapest I was able to find. That definitely makes our list of Top 10 No-Fun Moments in Home Ownership. I was quite satisfied. I recommend MasterTech. Ive used MasterTech several times since buying my house in 2021. He also inspected and took care of some things with my heating system while he was here. I've used other plumbing services before but mastertech outshines every plumber I've ever used. For the purposes of this post, were assuming your water heater typically minds its manners and this isnt a recurring issue. This was the best service I have ever had at my home. They show up when they tell you they will show up. The kids and all of the Grandkids were coming over and I needed to have the water on and a functioning faucet. Professional, personable and informative! After a discussion we decided to replace the entire kitchen faucet (installed in 2004) since it leaked and was installed backwards with new shut off valves as well as replace the shutoff valve to the dishwasher. First, check the water heater's circuit breaker in the service panel to make sure it hasn't tripped. Devin was great and very professional and made sure the issue was fixed, the work area was clean and that I was satisfied with his work before he left. Too much hot watercan be almost as frustrating as not enough hot water. Previously I had not been impressed with master tech. Great work, great pricing, and most importantly great staff. The gas electronic-ignition system has been shown to be safe and reliable. They told me the price before they started work and in the case of my water heater they gave me a few different price options based on what repairs they recommended. He was very neat in his work and cleanup. Often the pilot can be extinguished by something as simple as an errant draft or temporary disruption in gas service. I have a few more minor things to do still so I will definitely be calling them back. GAAAAAAAAH! you scream. Will definitely be calling MasterTech for future plumbing and HVAC needs. DIY electric water heater repair is an option, depending on the problem. I have a monthly service plan with this company too - that I started in October - and it's been great. The office staff are always so friendly and helpful when I call and the technicians always do a great job. The quality of work and customer service received was wonderful. A big thank you to the lady that answered my original call and to John for his fast and professional service. Josh was so awsome! Installed surge protectors with warranty and got us cooled down again. I would recommend him to anyone needing plumbing help! So far, the work is good ( it is Tuesday now). Josh is a very personable guy that helped make his visit memorable. Great repair experience! Highly recommend them for both their professionalism and friendliness. The price seemed fair based on the work and the average cost in the area. I got a call and a text to let me know he was on the way. Electric water heaters look similar to their gas-fueled cousins. Sunday we had water leaking. He could have rushed through the process, but instead he made a recommendation and ended up spending time in the attic installing a part that could save me more money and headaches down the road. !We had a running toilet and a broken water shut off valve on a Sunday. Probably five years ago. He also gave us some good advice to prevent pipe freezing. If the high-limit switch continually pops out, the reason is probably from your water exceeding 180 degrees, indicating a faulty thermostat. Found the sewer backing up and master tech had it finished and cleaned 2-3 hours later. Thanks Devin and Nate! You rely on heating, ventilation, and cooling to keep your indoor space comfortable all year, When youre AC system isnt working at full capacity, there are many potential culprits that, Tankless water heaters offer a space-saving option to provide hot water to your home. It was a pleasure doing business with him and MasterTech. They were professional but super nice and pleasant to work with. Very determined to get us back to flowing sewer service! The process was smooth and easy and professional. Kyle was very professional, personable and knowledgeable about the issue at hand. We needed sink hooked up, garbage disposal installed and, we had a leak in an outside faucet. 10/10 would recommend. Typically, the sensor will start working again after being cleaned. When he left, we had functional hot water, a shiny new heater, and absolutely no mess to speak of. He was professional, offered me options to save money and explained everything he was going to do. I highly recommend MasterTech. Before you start to troubleshoot your hot water heater problem, check the appliance's warranty. No hot water one day and the next, a new water heater! Very pleasant man and obviously very skilled. Isaac and Alex removed a dead snake from my AC unit. Snow was blocking my external exhaust on the home, so it couldn't create combustion to turn on the furnace. Water heater problems can happen for multiple reasons, from a mechanical failure in the heater to an outside influence. The service we received today was awesome! Turn off the breaker to the water heater's circuit in the service panel. I 100% recommend MasterTech and Gary as your technician. If the thermostat goes out in a single-element heater, there will be no hot water at all. Excellent servicesqueezed me in a day earlyfriendly, mask wearing, felt safe and secure! He came out on a Sunday to help with a stubborn shower cartridge. Provided a couple of options on how to fix my problem both in the short and long term and quickly made repairs. Great service- Thorough investigation into my heating problem. He took the time to mop up spills made in the house and took the time to take care of us. Always great, friendly staff. Our plumber Tyson was friendly, knowledgeable & professional. We've updated our Privacy Policy, which will go in to effect on September 1, 2022. Replacing a Heating Element in an Electric Water Heater, Troubleshooting Common Electric Water Heater Issues, What to Do When Your Hot Water Isn't Getting Hot Enough, The 10 Best Efficient Water Heaters of 2022, How to Replace a Leaking Water Heater Drain Valve, Use These Tips to Drain a Water Heater Properly, 6 Common Reasons Your Gas Water Heater May Not Be Working, What to Do When Your Water Heater Is Making Noises, Learn How to Troubleshoot and Repair Your Microwave, How to Repair or Replace a Well Pump Pressure Switch. He was very helpful and got the problem fixed very quickly. Thank you! The noise you're hearing might be thesound of boiling water. If the lower thermostat goes out, the heater will still produce a limited amount of hot water. We were able to replace one of the flushes, but we weren't able to repair the second one. Bottom line, a most professional service. Water heaters can stop working partially or completely due to a loss in water pressure. Tyson was excellent!! Tyler reassured me that my furnace is operating safely and efficiently so no worries.If I ever have a need, I wont hesitate to call them!MasterTech is fantastic!! MasterTech initially scheduled us on Wednesday. He was able to give options to get the result I needed. The upper thermostat can serve two purposes. I had a broken sewer piper, (Josh, Chris, Elliot and Nate), they diagnosed it, priced, it and got it done. Sunday morning and kitchen faucet wouldn't shut off. Chad arrived promptly when I was notified he was in route to my house. And please remember that the combination of electricity and water is dangerouseven deadly. The tech arrived on time and was very polite and respectful of my home. One of them presented a challenge, but Chad saw it through until he was satisfied that it was running well. I feel they do a thorough job every time they are here, and always keep me informed of what they are doing. He answered all our questions. Highly recommend them. Water leaks usually are caused by leaking valves and plumbing connections, but they can also be related to tank problems. I felt comfortable having him in my home, he worked quickly and efficiently, and he was able to answer all my questions without making me feel like an idiot! He was very friendly and professional and keeping social distancing practices. Edit: We had great success having our pipes fixed. Chad came out, and cleaned up the old water heater to see how it worked before just replacing it. Test the wires to confirm the power is off, using a non-contact voltage tester. Super easy. But that one? On time, always nice. They came out immediately, fixed it and there was no charge. Nate did a tremendous job! Its so nice learning from a pro! We were very happy with him and his advice. Today, Matt was so great with my furnace set up for the cooler months ahead! He overcame many obstacles and stuck with it until the job was completed and done right. If water is leaking from a fitting, it is possible that the nuts may just be loose. I called them and they had the technicians in my place within 20 minutes. Loved how they went right to work. If the TPR valve is leaking it should be replaced asap. John was extremely professional and friendly, and was willing to answer any questions I had thoroughly and, I felt, honestly. They were at my house Within a couple of hours. They provide such outstanding services, I wouldn't call anyone else but them, especially if you want it fixed right. Nathan made a great suggestion to move it to a better place. Due to Missouri weather things were touch and go but Master Tech sure delivered! Had a leak at shut off under house and he helped us with that and never made me feel like a dummy with any of the stuff had done to fix plumbing issues throughout house. On a gas water heater, a thermocouple or thermopile allows the pilot light to stay lit. It may also be hidden behind a removable metal panel on the unitand then behind some insulation. If your water heater loses power repeatedly, theres likely a problem that should be addressed by a professional Columbia plumber. Additionally, some electric water heaters have a circuit-style safety switch located near or on the thermostat. Had drain open, lickety split. There was nothing obvious to me. I emailed them this morning, they responded quickly and Beth suggested their service plans, one of which I signed up for. Did the furnace checkup and installed some filters . Lower Water Heating Temperature. Dispatch was great. We called to get some routine maintenance, then our heater stopped working. I cannot recommend them enough!! Emily Estep is a plant biologist and fact-checker focused on environmental sciences. They are always on time, professional, reasonably priced and so good at their job. My technician was professional and gave me confidence that the job would be done correctly! Told me up front how much it would cost and then, did everything he said he would. The girl at the office called to let me know the technician was on the way and texted me his picture so I would know it was him.Tyler, the technician, was on time. Shortly thereafter 'John' called and asked what the problem was and recommended that I go out and buy a new faucet and that I was third on his list and he would be here in a couple of hours. They were very professional and informative on what the cost and process would look like. Definitely recommend, but always suggest doing comprehensive research for any job you need done! An electric water heater uses heating elements fueled by electricity, while a gas water heater uses a burner fueled by gas. I would definitely hire them again. We called later that day and they sent a technician 2 days later who was a drain specialist. He asked incredulously he didnt snake the drain? This reinforced the idea that this all should have been done in one visit. My tech was really professional (Dillion). However, any significant increase in water pressure will still cause the TPR valve to open, causing a leak. The service was 10/10 and he really took the time to explain to me what was happening. Highly recommend Nate! I highly recommend MasterTech Plumbing and will certainly use them again for any of my plumbing needs! The were on time, did an excellent job and were reasonably priced. It's currently -8 and I woke up to my home at 54 degrees. I left a voicemail for MT at 7:30 and received a call at 8:08 AM and a technician was at my home at 9:40 AM. Technician was timely, professional and courteous. They both use an insulated storage tank jacket made of steel, with insulation between the storage tank and the tank jacket to reduce heat loss of the heated water. He was able to unclog my sewer pipe very quickly and was reasonably priced! But when it keeps happening, thats an aggravating problem. The technician assessed the job quickly and accurately and was right on time. Chad came in time and got the job done in 1 hour. The cost was lower than what I had in mind and was completed in about an hour.I felt bad for him because it was hot and humid today (about 90) and the issue was outside of the house in direct sunI set up a patio umbrella to cast some shade on him while he worked.Thanks again Chad! This was a single handle faucet. It is currently used in many gas applications including water heaters, furnaces and boilers. But the best thing about MasterTech is their people. He showed me different components on the furnace and where to install the filter.When he was done, Tyler briefed me on his findings.This is my first house with gas, so safety was foremost on my mind. Price was also good. Thermostat issues can often be tricky to diagnose. The flush mechanisms of two of my toilets needed to be repaired/replaced. Excessive buildup of sediment in thebottom of the tank can cause the bottom of the tank to overheat, which results in boiling the water. We had a great experience with Mastertech Plumbing from the time we made the phone call to request service.