Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. The bedroom in general very clear and comfy. An outdoor swimming pool, a hot tub and luxurious dcor with marble floors and stone pillars can be enjoyed in Cartagena, 2 blocks from the sea. Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant. We found this (translated) mention of her on the Spanish trip advisor she honestly should not dedicate herself to the hotel industry with that attitude. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. When would you like to stay at Charleston Santa Teresa Cartagena? Receive our warmest regards on behalf of the Hotel Charleston Santa Teresa. The ipad (model A1395) was old and had various scratch marks from years of usage and a small crack in the bottom left corner of the screen about the size of a dime, otherwise it was fully functional. Best regards. The only negative was that the pool was out of service as they are remodeling and we got the notification after we booked. It didn't change our overall experience, but it did leave a bad taste in my mouth. If we find any, we delete them and, if necessary, take action against whoever is responsible. Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. Our wedding was 150 guests, this other wedding was presumably larger. We had heard of these kinds of schemes happening in some countries where hotels or vendors make outrageous claims on money owed and then extort the payments by threatening to call the police who are in on the scheme. Spa facilities are available and Wi-Fi is free. Does Hotel Charleston Santa Teresa offer any business services? Lunch, Double-check your selected room for the maximum capacity. A COLLECTION OF TAILORED ACTIVITIES language, whether its just a rating or contains comments as well, etc.). Charlestons on-site restaurant serves international cuisine and a variety of pizzas. Cartagena is very hot and humid and the air conditioning in the room was delicious. Which popular attractions are close to Hotel Charleston Santa Teresa? Friendly & helpful staff. Your question will be published on Booking.com after it's approved and answered. The roof top pool area is very relaxing with a great view. We are happy to hear such positive comments like yours; thank you for sharing them so that more and new travelers can get to know us and choose us. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. https://www.tripadvisor.com.ve/ShowUserReviews-g297476-d301962-r823328277-Hotel_Charleston_Santa_Teresa-Cartagena_Cartagena_District_Bolivar_Department.html?m=19905 We denied damaging the iPad as we hadn't used it during our stay. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. She left us waiting for a long time holding on to my credit card and our luggage. Chic rooms come with air conditioning, minibars, cable TV and full bathrooms with bathtubs, slippers, free toiletries and bathrobes. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Staff was very accomodating. They actually spent an inordinate amount of effort trying to get us to accept another space - even the baluarte across the street which definitely could have accommodated the larger wedding - yet they focused on asking us to move because our event was clearly less of a priority than the bigger wedding they booked after us. Offers modern facilities: * 55' Smart TV, Nespresso Coffee Machine, Laptop Safe,Living room, Desk, Rain Shower, Luxury bath amenities, bathrobe, and slippers. We flew in from NY, two couples, and 2 of us spoke a little Spanish and was able to get by throughout the city. more. Booking.com. The staff speaks multiple languages, including English and Spanish. We can't complain for the price we paid for a 5-star hotel. Charleston Santa Teresa Cartagena takes special requests add in the next step! You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. looking forward to their rooftop. At Charleston Santa Teresa Cartagena guests can book snorkeling and scuba diving trips. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Located in the heart of Cartagena de Indias, this hotel has an excellent location score of 9.7. CARRERA 3 # 31-23 exceptional service ! Tienen ? Lock in a great price for your upcoming stay. Construction was a constant (from same floor as us and above) so regardless of wifi working or not every day there was loud banging. Want a great night's sleep? The foods is expensive at the hotel, it's good though. You can walk to anything within 10-15 minutes. Location is excellent. Get the travel advice you need. Needed to try and see doctor for a stomach issue called down they failed to share the list of medical places and phone numbers but made some wholly inappropriate remarks. Thanks! Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. There will 3 people :2 adultos ans 1 child. The hotel is beautiful and conveniently located inside la ciudad amurallada. We were finally geared up to have our wedding in April of 2022, when the Charleston gave our space away to another wedding. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Additional sorting options might be available (by type of traveler, by score, etc). This hotel was highly-rated for its very comfy beds. Friendly & helpful staff. We requested to see a bill/ receipt for where the money was going, or where in the hotel fine print it says that a broken screen results in a new ipad, neither of which she could not provide. A/C superb. The rooms are elegant and very comfortable. Please enter the dates of your stay and check what conditions apply to your preferred room. Cancellation and prepayment policies vary according to accommodations type. Open for: Thank you very much, I cannot rave enough about Cartagena and this hotel. Plaza Santa Teresa, the renowned Harry's Cartagena restaurant (by world-class chef Harry Sasson), and La Terraza Restaurant on the top floor of the Republican Building. Hotels near Hotel Charleston Santa Teresa, InterContinental (IHG) Hotels in Cartagena, Hotels near Baluarte de San Francisco Javier, Hotels near Festival Internacional de Cine de Cartagena de Indias, Hotels near Ruta Turistica Cartagena y el realismo magico de Gabo. Ask about our travel plans and packages to experience the magic of visiting Cartagena. Fellow brides, save yourself the frustration and book the Sofitel! These cozy and traditional rooms, located in the Colonial Convent of the 17th Century and the Republican Building, with views over the courtyards, and halls, are beautifully decorated with modern facilities: * 55' Smart TV, Nespresso Coffee Machine, Laptop Safe, Rain Shower, Luxury bath amenities, bathrobe, and slippers. Your contribution should be yours. Yes, paid private parking nearby is available to guests. Check your booking confirmation email to find your booking number and PIN. Yes, Hotel Charleston Santa Teresa offers airport transportation for guests. Exclusive, elegant, and spacious suites located on the top floor of the Republican Building, exalt its modern decoration and create a luxurious atmosphere in its living room and dining room, with historical architectural details on its balcony overlooking the Caribbean Sea and the modern city. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. NEVER had we expected this in a hotel that apparently has 5 stars. We will be backagain. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. All rights reserved. Some of us took advantage of the gym and spa! It will be a pleasure to have you back. DISCOVER OUR SPECIAL OFFERS AND EXCLUSIVE BENEFITS. Room I booked and room I got were different. Regards, Good evening, Harry Sasson, renowned chef who came to Cartagena from the restaurant of his own name. Being a vibrant hotel full of multiculturalism in its spaces and facilities, we keep our guests and visitors updated with the latest news. I highly recommend for your place to stay. The rooftop is also amazing., exceptional service ! Our Spanish isn't fluent enough to confidently resolve such a situation with the police and we were scared this is some scam. Elegant and exclusively designed suites, located in the Republican Building, provide ample spaces for rest with a living room, its interior decorated with luxury details, and its large windows with views of the main Republican Courtyard. Everything is accessible through an app which they need to give you a code for, they did not set up a code for me. Felt like private sunset viewing. Cocktail hour, Open for: Ubicado en el corazn de la ciudad amurallada, oferciendo habitaciones de lujo, servicios y facilidades exclusivas, vea por qu el Hotel Charleston Santa Teresa es la opcin ideal para su visita a Cartagena. They could have honored our contract and asked the other wedding to move, but they never did. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Want a great night's sleep? * 55' Smart TV, Nespresso Coffee Machine, Laptop Safe, semi-formal Dining area, Work Desk, Reading armchair, Rain Shower, Luxury bath amenities, bathrobe, and slippers. Approximate prices in USD for a 1-night stay, We'll show you stays where you can have the entire place to yourself. We appreciate your rating and excellent comments. Mnica Lopez Please visit this beautiful city! headache medicine. We asked to. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Payment before arrival by bank transfer is required. Everyone at the hotel spoke enough English to understand our requests and inquiries. You would think after getting married there, giving lots of business, we'd at least have someone say Happy Anniversary to us. nope. We would like to thank you for taking the time to share your experience and opinion about our hotel. WiFi is available in all areas and is free of charge. I definitely encourage you to go out into the city and eat at many of the restaurants. Which languages are spoken by the staff at Hotel Charleston Santa Teresa? Booking.com does not accept responsibility or liability for any question or answers. Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. At the time of the aperitif, the conversation, and the meeting, no place is better than this, an exclusive and varied offer to dine with the fresh breeze of the Caribbean, the view of the walls and the Baluarte de San Francisco Javier, which enclose the charm of the old city and its social and cultural life. Regards, Nightmare Drama! We had breakfast included every morning which was spectacular. Is parking available at Hotel Charleston Santa Teresa? Error: The most helpful contributions are detailed and help others make better decisions. Offers modern facilities: * 55' Smart TV, Nespresso Coffee Machine, Laptop Safe, semi-formal Dining area, Work Desk, Rain Shower, Tub, Luxury bath amenities, bathrobe, and slippers. Kindly, This property is part of the Travel Sustainable program, which means its taken significant steps to make your stay more sustainable. If only one parent is traveling with their child, a notarized travel consent signed by the absent parent must be presented. Super clean, great staff, great food and in the perfect location. In the republican patio, where in other times the voices of girls and boys from the school vibrated and noodles were prepared for the city, today you can experience a factory of exquisite flavors in charge of one of the best chefs in Colombia. Choose your currency. * 55' Smart TV, Nespresso Coffee Machine, Laptop Safe. Best regards. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Very strange that they suddenly reduced the price, maybe that's a sign that it was a fraud from the start. This is our third time at the Charleston, and everything is as good as it was years ago. If I broke something in a hotel, I would pay upfront, immediately. The staff was very committed to make our stay all that we wanted. We were able to move our events to a new venues and a new hotel that we love. What are some of the property amenities at Hotel Charleston Santa Teresa? Sign up and we'll send the best deals to you. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. We were married at the Charleston 5 years ago and brought 55 guests with us to celebrate for multiple days. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. That's how we know our reviews come from real guests who have stayed at the property. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. * 55' Smart TV, Nespresso Coffee Machine, Laptop Safe. Every time we come we usually invite people who havent been to Colombia or Cartagena and they absolutely love the hotel. Your current language is English (US), Carrera 3 No 31-23, Centro, 130001 Cartagena de Indias, Colombia, Located in the heart of Cartagena de Indias, this hotel has an excellent location score of 9.7. SPECTACULAR rooftop pool and lounge. went over and above on every detail, the staff makes all the difference theyre all great, location is perfect., Spacious and well decorated room. I highly suggest Vieja de Guardia for lunch, Carmen for dinner, and Alquimico for drinks. Something went wrong please try again later. Was supposed to stay 2 nights as it was my birthday checked out after one night; they refused to refund the second night even though I checked out by 9.30am cause it was so terrible. Carrera 3 No 31-23, Centro, 130001 Cartagena de Indias, Colombia USE SOMETHING ELSE INSTEAD! In October, 6 months before our third attempt at having our wedding, the Charleston contacted us because they had a larger wedding interested in having their cocktail hour in the square in front of the hotel, and wanted to see if we would be willing to move to another space in the hotel. We are experts in experiences for those who know and enjoy the best things in life. Offers modern facilities: * 55' Smart TV, Nespresso Coffee Machine, Diningroom set, Laptop Safe, Rain Shower, Luxury bath amenities, bathrobe, and slippers. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Visitors planning to travel to Colombia with children should consult with the Colombian consulate prior to travel. ALL OF OUR LODGING AREAS HAVE BEEN RECENTLY RENOVATED. Get instant confirmation with FREE cancellation on most rooms! Guests are required to show a photo ID and credit card upon check-in. I liked everything EXCEPT this: 1) blue bird in the room we did not use - when we checked out I was told it was broken - the hotel wanted to charge me - they didnt - BUT - why place something in the room that can be broken? Promotional content will be removed. For us it was a real pleasure to have you in our hotel and we look forward to welcoming you back very soon. Booking not found double-check your booking number and PIN then try again. You'll receive an email as soon as the property answers your question. We politely said no, wed been planning our event in the square for nearly 3 years at this point, and the other venue theyd offered us wasnt close to as nice as. My fianc and I booked a deluxe king room for three nights. 1568250,1550830,1559850,1561630,1565870,1565870|4,1565670,1563710|2,1563710,1565080,1542720,1550830|3,1561220,1566560,1548020|3,1567830|1,1553180,1568250|3,1561950,1557030,1563880,1557080, Charleston Santa Teresa Cartagena (Hotel), Cartagena de Indias (Colombia) Deals, Personal or sensitive info (e.g. Absolutely beautiful hotel ! Agradezco por antecipado! The hotel is really beautiful, clean, cannot beat the location, and the rooftop pool is even better in person than the pictures. Browse questions from guests for anything extra you want to know about the property. The most helpful contributions are detailed and help others make better decisions. Top room amenities include a minibar, air conditioning, and a flat screen TV. Go to the front desk to schedule. The breakfast in the courtyard is always delicious and a great way to start the day. the square. We apologize for the inconvenience you had in your last stay with the pool; we hope to receive you soon, so we can offer an excellent service from your arrival until the end of your stay. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Virtual credit card Ms Alvarez kept insisting that we pay $400 to replace it and wouldnt our return luggage, which was in storage as we wanted to eat lunch at the pool. Much cheaper and the food at every place we ate at was AMAZING. However, to be accused of something we didnt do, then threatened with the police, on top of already bad service and hotel that was loud, I am appalled. In the heart of one of the most beautiful cities in the world, full of Spanish influence and a powerful mix of multiculturalism, is our hotel, built in a historic and renovated 17th-century building that reflects the tradition of Cartagena de Indias, from its origins as a Caribbean port to becoming the capital of tourism in South America. Taxes and fees that are shown are estimates only. I cannot say enough about the attention to detail of their staff. When I asked her to repeat her justification for the $400 to me so that I could voice record it for our safety, she stormed off and said she had had enough and was calling the police. This property has currency exchange on site. Guests submit their subscores and their overall scores independently theres no direct link between them. I felt extremely safe walking the streets at night and through out the day. Our hotel providesits guests and clients an extensive menu of international and local foodin its three restaurants. We made the hotel aware of the purpose of our trip as well. Buen da, gracias por escoger a Charleston Santa Teresa Cartagena como su opcin de alojamiento en la ciudad de Cartagena-Colombia; actualmente para la noche del 27 marzo 2022, tenemos disponibilidad en habitacin Superior Twin (dos camas). The staff was very committed to make our stay all that we wanted. Ideally, we'd publish every review we get, positive and negative. Checked into the Amarla Boutique Hotel instead, wonderful experience there with the best staff. Actual travel distances may vary. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. I. will 100% come back to this hotel, but would get a cheaper room with no balcony, didn't see the point of the cost. Located in the Republican Building, these spacious and sophisticated one-bedroom suites offer a comfortable bedroom, living room, and separate dining room with an impressive view over Plaza Santa Teresa, the iconic walls, the Caribbean Sea, and the modern city. best hotel and service in town, best food in the country, period. We took the bikes from the hotel all over the city and explored, we rented a private boat (Botagena) and took it to the Rosario Islands. Good Day, it is correct that the Superior Twin room can accommodate 2 adults and a child. Hello the cost is 35 usd or 70.000 cop Charleston Santa Teresa Cartagena has been welcoming Booking.com guests since Jul 6, 2012. Hi please advise on the cost of the shuttle from and to the airport thank you. Every corner of the Charleston Santa Teresa Hotel is surrounded by beauty, tradition,luxury, unparalleled attention, and all the technical requirements that make it the ideal setting for any event. How to get to Charleston Santa Teresa Cartagena from Rafael Nez International Airport. Please dont include personal, political, ethical, or religious commentary. Which room amenities are available at Hotel Charleston Santa Teresa? Cafe del Mar is about 5 min walk. Finally she came back showing us online a state of the art ipad that not only had cellular (more expensive than wifi only as the A1395 model we apparently damaged has) and with 4x the storage 64GB (vs the 16GB of the A1395 model). A month later, the hotel reached back out to tell us there had been a glitch in their system that showed the square as available, so they had given the space to this other wedding. E | info@hotelescharleston.com, document.write(new Date().getFullYear()); Hotel Charleston Santa Teresa | Designed by Amadeus. Centrally located to El Centro, Beautiful historic hotel in an unparalleled setting, great location, good food, hotel was very clean and the amenities were nice., espectacular view ,very well located ,great working staff. For the third consecutive year, it was recognized as the Best Heritage Hotel in South America in the renowned LUXURY HOTEL AWARDS and WORLD TRAVEL AWARDS. The reservations manager Lina Flores was extremely helpful and facilitated changes we had to make. Cartagena - Colombia, T |+57 (6055) 664-9494|+57 (6055) 650-1026 Live an unfforgettable stay booking one of our exclusive Suites with VIP assistance and premium amenities. espectacular view ,very well located ,great working staff. Good morning Mr. Jared Hoping that you are well, we were checking with the hotel's operational area, and a courtesy was given which was a trilogy of desserts accompanied by an anniversary note. The worst surprise came at the end when we wanted to check out and were told by Gloria Alvarez, who claimed to be the manager that we had broken the in-room iPad and we needed to pay them USD400 to replace it. The bedroom in general very clear and comfy., This hotel is great. The hotel is beautiful, very located and the food and service were perfect. If the visitor is a relative or legal guardian of the child, a notarized consent of travel signed by both parents must be presented, along with photocopies of their IDs. The rooftop is also amazing. Location is spot in the center of walled city. Very few staff members speak English, so getting your order correctly and in a timely fashion were very rare. Rooms with a unique and elegant style, located in the 4th and 5thRepublican Building floors, combine contemporary design with great views over the historic walls and the Caribbean Sea, with modern facilities: Rooms with a unique and elegant style, located in the Colonial Convent of the 17th Century and the Republican Building, combine contemporary design with wonderful views over the colonial patio, the streets of the historic center, the modern district of Bocagrande, and the Caribbean Sea. Also, there's a rooftop swimming pool that has a beautiful view of the city around sunset. Contributions should be travel related. A little blue bird? The rooms are spacious and very clean. Queremos reservar un habitacin para la noche del domingo 27 de marzo. Charleston Santa Teresa Cartagena accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Tour every corner of our hotel, from the luxurious rooms and suites, through the corridors and colonial patios, to the oasis of tranquility in the Spa, before discovering the gastronomic delights of our restaurants and finally getting carried away by our charming weddings and events. Avoid using profanity or approximations of profanity with creative spelling in any language. Balcony, Living room, semi-formal Dining area, WorkDesk, Rain Shower, Luxury bath amenities, bathrobe, and slippers. P.S. We are glad to hear that you enjoyed your stay at our Hotel. Receive our warmest regards on behalf of the Hotel Charleston Santa Teresa. We have more than 70 million property reviews, all from real, verified guests. We tried to reason with her that it was not a comparable model. The property will contact you after you book to provide instructions. Nearby attractions include Pink Dolphin Gastrobar (0.2 miles), Hi Cartagena (0.1 miles), and Centro Historico (0.2 miles). Children 12 and above are considered adults at this property. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.